Returns & Quality Care

Our quality replacement promise

If your item has a quality defect, contact us with your order number and tell us what is wrong. Our team will arrange a replacement free of charge, including replacement shipping. You do not need to place or pay for another order.

Photos can help us identify the issue and arrange the correct replacement. This quality promise is separate from the ordinary return conditions below; a quality claim does not require unused condition or original packaging. If we cannot provide a replacement, we will offer a refund instead.

Size or preference returns: request within 30 days

For a change of mind or a size that does not suit you, contact us within 30 days of delivery to request a return. Items must be unused, unwashed and in their original condition, with original tags and any hygiene liners intact. Trying an item on indoors to check fit is fine.

For these returns, the customer pays return shipping. Returns are sent to China, so international return postage may apply. There is no restocking fee. Contact us first for the correct return address and instructions; the address printed on a parcel may not be the return address.

Refunds for eligible returns

After we receive and inspect an eligible returned item, we will process the refund for that item to the original payment method within five business days. Your bank or payment provider may need additional time to show the credit. Original delivery charges are not refunded for size or preference returns.

For Alibaba.com orders, refund requests and processing follow the applicable order and platform procedures. This does not reduce any rights that apply to your purchase.

Wrong item or transit damage

Contact us with your order number if the wrong item arrives or an item is damaged during transport. We will arrange a correction without charging you for the replacement or replacement delivery.

Cancel before dispatch

Contact us as soon as possible if you need to cancel. We can cancel and refund items that have not been dispatched. Once dispatched, contact us for the applicable return or delivery assistance.

Last updated: November 1, 2026